TW
Tracy W

1 reviews | Active since Apr 2024

02 Apr 2024, 14:59

Beyond poor beyond hope

In all my years of buying household goods, furniture etc, have I very experienced such terrible service and delivery. In early January we bought a standard cupboard from Leroy Merlin. After several store visits and trips, the cupboard was eventually delivered late March. Not only was the items in the sealed boxes incorrect in size, but the doors were damaged and looked used. I have been back and forth to the store as well as telephonically and still I have cupboard doors that I can’t install. To say this has been nit only a costly experience both monetary as well as emotionally is to say the least. I will no longer support Leroy Merlin in any such manner and please be very carefully advised before purchasing any form of furniture or design pieces which need to be installed.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 16:45
Official
Good day Tracy

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service  was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact soon.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 16:49
Official

Good day Tracy 

 

Thank you for reaching out to us on hallo peter, Unfeigned apologies on the terrible experience you have had with us, kindly provide me with your order number so to further assist.