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Leigh D

1 reviews | Active since Sept 2021

22 Jul 2024, 14:44

Beware of Leroy Merlin !

I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply23 Jul 2024, 11:14
Official

Good day Leigh

 

Thank you for reaching out to us.

 

Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our Market place service was unpleasant, please note that this matter is being addressed and further communication will be made soon.

LD
Leigh D's update23 Jul 2024, 15:24
Reviewer Update
Unfortunately, your incompetence and inefficiency continues! I truly feel that it is necessary to warn your clients, and future clients, about your dreadful service. After my complaint yesterday, a solution was reached. The damaged sink was to be collected today, and the replacement sent. I received all the collection paperwork via WhatsApp and email. I had been informed by Leroy Merlin that I just needed to show the collection paperwork to the driver. I queried this and asked if I needed to print it out but was told that this was not necessary. I have taken screenshots of the communications. Today DSV arrived and refused to take the damaged sink as I did not have printed collection paperwork. The driver called his office and the woman he spoke to told him that he could not take the item without the paperwork. I showed him the message but alas it was not to be. Please note that the DSV driver was fantastic and he is a credit to DSV! The issue is the agreement between Leroy Merlin and DSV. I am beyond astounded by the continued inconvenience, and stress, that I am being put through by total inefficiency.