MS
MUHAMMAD S

1 reviews | Active since Jul 2012

28 Mar 2024, 17:36

Best customer services experience ever !

I would like to thank your staff Rhulani Siwela from your Boksburg branch in the carpentry department. He received my request via your call centre about a special order I wanted for a aluminium window that is custom sized. He assisted me all through the process with quotes and follow up via WhatsApp , even checking on progress after hours . It was a truly excellent customer experience and I wish he is recognised for his service excellence

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 16:01
Official

Good day Muhammad

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words.

 

For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.

 

Kind regards

Leroy Merlin South Africa
Leroy Merlin South Africa's reply02 Apr 2024, 16:02
Official
Good day Muhammad

Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words.