1 reviews | Active since Mar 2009
Be very Careful About Using Leroy Merlin's Partner Kandua
Searched for a Fridge Repairer on Google and Kandua somehow got in touch with me via SMS and recommended a Repairer. Big mistake thought I was dealing with a professional company "Kandua" especially for the fact that Leroy Merlin is in partnership with them.
I used their recommended/vetted representative on the 19th of September 2022 to date I've not had a working fridge.
I tried contacting Kandua via all avenues available with no success.
PLEASE TAKE MY HARD AND EXPENSIVE LESSON LEARNT DON'T I REPEAT DON'T USE KANDUA's SERVICES.
I am also very disappointed in Leroy Merlin for being in Partnership with them. That makes me wonder how much they value their customers.
Hi there Kenneth,
I trust you're well and thank you for your honest review.
We're deeply saddened with the experience you faced with our partners Kandua and as Leroy Merlin we value our customers very much, so much so that we offer additional customer protection when the call-out or installation was made through us via the standard fee programs on our website or payments made in the Leroy Merlin store/s. Once again our apologies for the inconvenience that our partners have caused you, we hope the matter will be resolved soon and for any further assistance please don't hesitate to contact us on ***.
Take care.
Hi there Kenneth,
I trust you're well and thank you for your honest review.
We're deeply saddened with the experience you faced with our partners Kandua and as Leroy Merlin we value our customers very much, so much so that we offer additional customer protection when the call-out or installation was made through us via the standard fee programs on our website or payments made in the Leroy Merlin store/s. Once again our apologies for the inconvenience that our partners have caused you, we hope the matter will be resolved soon and for any further assistance please don't hesitate to contact us on ***.
Take care.
Hi there Kenneth,
We have escalated the matter to our partners and they have advised that they shall contact you shortly to remedy the matter as soon as possible. Once again we further extend our apologies and if they have not contacted you before the end of business today kindly do inform us.
Take care.
Hi there Kenneth,
We have escalated the matter to our partners and they have advised that they shall contact you shortly to remedy the matter as soon as possible. Once again we further extend our apologies and if they have not contacted you before the end of business today kindly do inform us.
Take care.
Well that is exactly what has happened here. Leroy Merlin reccomends Kandua in turn they reccomend someone and that person makes a mess of things then every one just shifts the blame onto you as a client.
So once again please, please be very careful when taking a roccoemndation from Either Leroy Merlin especially when it comes to Kandua.
Well that is exactly what has happened here. Leroy Merlin reccomends Kandua in turn they reccomend someone and that person makes a mess of things then every one just shifts the blame onto you as a client.
So once again please, please be very careful when taking a roccoemndation from Either Leroy Merlin especially when it comes to Kandua.