PB
Patricia B
1 reviews | Active since Jul 2018
12 Nov 2023, 22:35
Bath is a reject
I a government pensioner bought a bath after saving for almost 2 years and when I had my first bath I noticed the water was disappearing only to find a crack on the side. Due to being hard of hearing we sent emails to head office who sent me to Boksburg where it was purchased. I was promised a phone call from someone. This is being handled badly. The tone of the emails are disgusting. The person blamed me as I am hard of hearing for not getting the call. Oh it’s just disgusting. I did not know I was purchasing a reject. Thank you . W Herman’s.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
13 Nov 2023, 08:34 Good day Patricia
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will continue communicating with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will continue communicating with you.
Leroy Merlin South Africa's reply13 Nov 2023, 08:34
Official
Good day Patricia
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will continue communicating with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will continue communicating with you.
PB
Patricia B's updateReviewer Update
15 Nov 2023, 11:48Well they phoned them all the excuses started. Spoke with Elias of Boksburg. First he told me the baths are in boxes ours was not clearly a reject sold at normal price no discount. Then he said he will speak to his boss he did not come back until I wrote another email to enquire why? This has taken 25 emails only to be told they will send a plumber but who is going to pay for the surrounding tiles? This is disgusting. 25 emails and 6 phone calls and still no answers.
The last email said I hanged up on the manager. I did not hanged up I hung up. The emails are disgusting. Y with. We wanna phone you. That is not a word in the dictionary Wanna. With staff like that how can you ever think you are going to be professional?
I want answers. Does Leroy Merlin only sell rejects.?
The last email said I hanged up on the manager. I did not hanged up I hung up. The emails are disgusting. Y with. We wanna phone you. That is not a word in the dictionary Wanna. With staff like that how can you ever think you are going to be professional?
I want answers. Does Leroy Merlin only sell rejects.?
PB
Patricia B's update15 Nov 2023, 11:48
Reviewer Update
Well they phoned them all the excuses started. Spoke with Elias of Boksburg. First he told me the baths are in boxes ours was not clearly a reject sold at normal price no discount. Then he said he will speak to his boss he did not come back until I wrote another email to enquire why? This has taken 25 emails only to be told they will send a plumber but who is going to pay for the surrounding tiles? This is disgusting. 25 emails and 6 phone calls and still no answers.
The last email said I hanged up on the manager. I did not hanged up I hung up. The emails are disgusting. Y with. We wanna phone you. That is not a word in the dictionary Wanna. With staff like that how can you ever think you are going to be professional?
I want answers. Does Leroy Merlin only sell rejects.?
The last email said I hanged up on the manager. I did not hanged up I hung up. The emails are disgusting. Y with. We wanna phone you. That is not a word in the dictionary Wanna. With staff like that how can you ever think you are going to be professional?
I want answers. Does Leroy Merlin only sell rejects.?