MM
Monti M
1 reviews | Active since Feb 2026
10 Feb 2026, 19:45
Basin Collected With No Feedback or Replacement
I am writing to formally lodge a complaint regarding the unresolved issue with the basin.
The basin was collected as arranged; however, since the collection took place, there has been no feedback, no confirmation of the collection details, and no communication regarding the replacement. This is despite several follow-ups from my side.
The lack of communication and failure to provide updates is unacceptable and does not meet reasonable service standards. This matter has now been ongoing for an extended period with no resolution in sight.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
11 Feb 2026, 09:21Hi Monti
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Leroy Merlin South Africa's reply11 Feb 2026, 09:21
Official
Hi Monti
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Leroy Merlin South Africa's replyOfficial
11 Feb 2026, 10:14Hi Monti
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Leroy Merlin South Africa's reply11 Feb 2026, 10:14
Official
Hi Monti
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you
Please accept our sincere apologies for the lack of feedback and communication following the collection of your basin. We are currently escalating this matter as a priority to obtain a clear update on the status of your replacement and will revert to you as soon as possible .
Thank you