Basically a ****

Placed on order on 26/09 and my card was debited. I received my email confirmation of the order, or an order number. Waited a day, still nothing. Then tried to call the call centre 5 times, no answer. Tried to contact them on Facebook, and although I got a response on their newsfeed it was irrelevant as I was just told the issue was ‘escalated’ - whatever that means. I sent a DM with my issue to them on FB too including proof of money going off my account as well as the name, email address and phone provided when I made the purchase. No reply to that. I have sent two emails and just received an automated responses to both with no other communication. Now they don’t with my money in their account while I sit empty handed (and on the floor, because the chairs I ordered obviously aren’t here either.)