Bad Service, would not recommend shopping at this Store Online.

I placed an order online and my delivery was scheduled for 13 November 2023. The day came and went without my delivery or any update, that I had to follow up. On 20 November 2023 I still had not received my order and elected to cancel, and requested a refund. 10 days later I am still waiting for the refund and have not received any response from the client service department in respect of my query. I am deeply disappointed in this business and will be issuing a complaint with the Ombudsman.