tM
tammy M
1 reviews | Active since Sept 2013
29 Nov 2020, 15:18
Bad Service to online customers
After placing an order online, while 56 units were available paying and Leroy sending me confirmation of my order via mail, only receive a message a day later to my disappointment stating that there is no stock of my order and i will be refunded. why give people an option to purchase online and then sell the actual stock in the branch after confirming with a customer and allowing me to make payment, I have never been so disappointed, my request for for my order to be process and not a refund, Leroy has given me the purchase and i would like to request that my order be delivered.
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Replies (1)
Leroy Merlin South Africa's replyOfficial
03 Dec 2020, 12:10Hello Tammy, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus.
Please if you can provide your order number or the details of the person's name under which the order was made, we can help look into it? We are very very sorry once again. #va
Please if you can provide your order number or the details of the person's name under which the order was made, we can help look into it? We are very very sorry once again. #va
Leroy Merlin South Africa's reply03 Dec 2020, 12:10
Official
Hello Tammy, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus.
Please if you can provide your order number or the details of the person's name under which the order was made, we can help look into it? We are very very sorry once again. #va
Please if you can provide your order number or the details of the person's name under which the order was made, we can help look into it? We are very very sorry once again. #va