BAD SERVICE ON DELIVERY FOR ONLINE PURCHASES

I have endless problems with Leroy Merlin's online marketplace orders.

I still have an order outstanding since December 2022. When I enquired about my delivery, they blamed you as the customer so-called attempted three times to contact me for delivery. Still, the driver called me as he was at the wrong address, so I had to spell out the correct address and couldn't even speak proper English; he never showed up after I talked to him and the product is still to be delivered. I responded. to their false excuse informing them that I had taken the call from their delivery guy, but up until now, I have requested three times now when my product will be delivered