TM
Tinyiko M

1 reviews | Active since Jan 2026

15 Jan 2026, 16:23

Bad service Leroy Boksburg

I went to Leroy boksburg branch for kitchen cabinet boards, quotion was done and they promised to cut and deliver on Thursday 15 Jan, which I was fine with that, after payment we were told that they don't have the White edging, which is necessary for them to have to complete the job. And as a seller u find it for your customer or cancel the order and tell the customer to go buy the boards else where, where they have all that is needed, but because of them pushing their sales, I as a customer had to go look for the edging, buy it and drive all the way from Tsakane to Boksburg for them to be able to complete their job. Now I have to wait from Thursday to Monday for delivery, kill me if u see going to that damn place. If I didnt call the call centre I would still be waiting for deliver till end of Jan cause somebody claim to have contacted me which was a lie. Next time check your stock and you have incomplete items that are needed and you can make means to get for the customer, that's what we call customer service, or cancel the damn order let them buy else where, you are not the only store to start with. Board department I am so ****ed and disappointed, it was not my job to get the damn edging for you to do your job. Tinyiko.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply16 Jan 2026, 10:01
Official
Hi Tinyiko

 I would like to offer my sincere apologies on behalf of the company on what has occurred regarding the service received , we do appreciate the feedback and will raise this concerns with our Boksburg store and the Head of department will be in contact with you.