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Cecil R
1 reviews | Active since Jul 2022
21 Jul 2022, 08:34
Bad service from Leroy Merlin
I ordered a gate motor battery from Leroy Merlin online, the battery was defective and I was told they going to fetch it which never happened, I went to the store in ruimsig and they refused to keep the battery there because it's a online order the manager started talking to me and then walked away while I was on the phone with their supplier that sold me this, but they affiliate their name to this, eventually battery was collected and was told they will refund me, got a mail to say it be done shortly nothing yet ( at least 3 weeks since all this started), when you phone they put you on hold and never speak to you again- happened to me twice now, will never shop there again.
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Replies (3)
Leroy Merlin South Africa's replyOfficial
21 Jul 2022, 10:16Hi Cecil,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating the status of your refund and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating the status of your refund and will revert back to you shortly.
Leroy Merlin South Africa's reply21 Jul 2022, 10:16
Official
Hi Cecil,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating the status of your refund and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating the status of your refund and will revert back to you shortly.
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Cecil R's updateReviewer Update
21 Jul 2022, 11:06Thank you so much, like I said it's not about the Refund but the service, we all are under stress I know and I Thank you for your phone call, all is resolved
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Cecil R's update21 Jul 2022, 11:06
Reviewer Update
Thank you so much, like I said it's not about the Refund but the service, we all are under stress I know and I Thank you for your phone call, all is resolved
Leroy Merlin South Africa's replyOfficial
21 Jul 2022, 11:10Hi Cecil,
Thank you for taking my call and reaching out to us with your concerns as this will help us see area's we need improvement on.
You are most welcome and enjoy the rest of your day.
Thank you for taking my call and reaching out to us with your concerns as this will help us see area's we need improvement on.
You are most welcome and enjoy the rest of your day.
Leroy Merlin South Africa's reply21 Jul 2022, 11:10
Official
Hi Cecil,
Thank you for taking my call and reaching out to us with your concerns as this will help us see area's we need improvement on.
You are most welcome and enjoy the rest of your day.
Thank you for taking my call and reaching out to us with your concerns as this will help us see area's we need improvement on.
You are most welcome and enjoy the rest of your day.