Bad Service from Leroy Merlin

I would not use them again and that is for sure. They had a special an Lithium Ion batteries that I ordered and after making me wait for three days after the expected delivery date which was about two weeks from my order date they contacted me only to say that they were not getting tracking information from their supplier and should they arrange for a refund. I rep**** back that I still needed the batteries and to just see that their supplier kept up their end of the bargain only to get a return email stating that they were arranging for a refund. This was Last week and I am still awaiting the refund. This has left me in a pickle as I still need to get the Lithium Ion batteries before Sunday when my son has a Varsity exan and we would like to have the battery backup system in a working order but I have insufficient funds to go out and source these from an alternative supplier. I think that this is very bad service fro Leroy Merlin as they should vet their suppliers abilty to meet with their commitments. I am really angry about this whole matter.