Bad service from Leroy and Marlin in Little Falls.

I ordered a glass door, which I received cracked. I placed a query on Monday 5 Dec, for the cracked glass door. On Tuesday I got a call from Leroy & Marlin to say the replacement door was picked up by the courier , and that it would be delivered by Wednesday or Thursday this week. Which did not happen after numerous calls Friday morning courier updated as out for delivery, which is was not. Called again this morning to speak to someone higher up in management, and still no response from the team. Leroy and Marlin don't respond to their queries or calls. Service is pathetic l wouldn't recommend them.