AO
Adam O
1 reviews | Active since Mar 2018
28 May 2020, 17:04
Bad service for 1st time buyer online
Ordered some taurplins from this crowd on line on the 14th May 2020. Today they call me and tell me they cannoy fulful the order ,that's 14 days later. I enquire why and got some ****many story about system says x but shelf says y ,something different and having to order from France. Long stories. Leroy Merlin why 2 weeks to let me know ? I've requested a refund ,ahhh ,but it gets better ,it will take 7 days to "process" the refund,they take my $$ almost immediately and then it takes 7 days to refund it this electonic age...go figure. My advise is do NOT order from these guys as they are a bunch of amateurs ,stick to the likes of takealot where the service is outstanding.
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Replies (3)
Leroy Merlin South Africa's replyOfficial
28 May 2020, 17:10Evening Adam, we are sorry for the negative experience. We're unable to access our stock that is either docked at Durban port or stuck between s****s of France and South Africa. Covid-19 hasn't been good to us at all, with international lockdowns. It has been a global mess that many people will be feeling the impact of. The teams will continue the refund. We are sorry! Have a good evening. #va
Leroy Merlin South Africa's reply28 May 2020, 17:10
Official
Evening Adam, we are sorry for the negative experience. We're unable to access our stock that is either docked at Durban port or stuck between s****s of France and South Africa. Covid-19 hasn't been good to us at all, with international lockdowns. It has been a global mess that many people will be feeling the impact of. The teams will continue the refund. We are sorry! Have a good evening. #va
AO
Adam O's updateReviewer Update
28 May 2020, 17:23Fair enough but if you were aware of these issues why not contact me earlier ?..2 weeks !
7 days for a refund ?
Do you still go to bank teller and stand in the queue ?
Thanks for the response but I'm afraid you are a company I will steer clear of going forward.
Cheers
7 days for a refund ?
Do you still go to bank teller and stand in the queue ?
Thanks for the response but I'm afraid you are a company I will steer clear of going forward.
Cheers
AO
Adam O's update28 May 2020, 17:23
Reviewer Update
Fair enough but if you were aware of these issues why not contact me earlier ?..2 weeks !
7 days for a refund ?
Do you still go to bank teller and stand in the queue ?
Thanks for the response but I'm afraid you are a company I will steer clear of going forward.
Cheers
7 days for a refund ?
Do you still go to bank teller and stand in the queue ?
Thanks for the response but I'm afraid you are a company I will steer clear of going forward.
Cheers
Leroy Merlin South Africa's replyOfficial
28 May 2020, 17:26Your feedback is wholeheartedly valid on keeping you updated. Its something we have ramped up on doing this week, albeit late, better now than never though. We have sent your feedback for the team to digest. We are sorry once again!! We will follow through with the refund and update you. Keep well and warm. #va
Leroy Merlin South Africa's reply28 May 2020, 17:26
Official
Your feedback is wholeheartedly valid on keeping you updated. Its something we have ramped up on doing this week, albeit late, better now than never though. We have sent your feedback for the team to digest. We are sorry once again!! We will follow through with the refund and update you. Keep well and warm. #va