Bad Service

I love this store. Have spent a lot of money with them (house renovation) and had several online purchases delivered via courier (I live in Durban where there is no store yet) But my last purchase, which was actually in store at Greenstone for approx R12k, of a patio table and 8 chairs which obviously had to be delivered, has not gone well. We are now on week SIX. Ihad to follow up several times because nobody ever came back to me. Sometimes the store phone rings for over 2 minutes, and when I did get through nobody could solve the problem. I eventually got someone who took it upon himself to figure out what was going on. He called yesterday to say the order should arrive later this week as he had personally gone to the warehouse to collect the chairs - which were the problem. There has to be something wrong with the systems for it to take so long to figure out there was a stock problem with the chairs - even though the sales person in the store checked his system before we paid. In the interim, we have had no patio furniture and in summer when we usually entertain outdoors on our lovely new patio, we have had to eat indoors. Its a pity that such a great store offering is marred by this kind of bad service. have had to