Hellopeter
Share Your Experience
JP
Jolanda P

1 reviews | Active since Jan 2011

12 Jan 2022, 17:06

Bad Service

Super Unhappy! Placed an online order on Monday the 10th and payment was taken from this company. Then after I inquire today on mail regarding my order I all of a sudden get a call today the 12th to say they all off a sudden have no stock available and the refund will only be done in 7 to 10 working days..I log onto their site again and see this same product still says it has 2 online in stock available and between all their branches they have another 6! Called them again and still awaiting my call to be returned! I refuse to accept this and want my product even if I fetch it myself from one of their branches....Honestly not a good way to treat a new customer (we even planned on ordering more from you!) and to start the year!

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply13 Jan 2022, 11:14
Official
Good day Jolanda 

Were sorry to hear about the experience regarding your order , 

Please note that we will be following up with the relevant department and  be in contact with you shortly .
JP
Jolanda P's update26 Jan 2022, 14:47
Reviewer Update
After many a calls from myself to your company and no joy I finally managed to get hold of a guy named ALFRED one of your managers that actually knows what he is doing and went above an beyond to get my problem sorted. I have my ceiling fan thank you to Alfred! For the rest at Leroy Merlin please get some training from Alfred because he even called me back after hours on a Friday evening. ALFRED you are a true example of SERVICE and your friendliness and willingness to assist is appreciated more than you will know. You are a true asset to the Company...For the rest well loss of words No Service.