Bad Service

Item: Leroy Merlin South Africa
Rating: 1
Author: Sandra G

I bought two Awnings for R2002.00 including delivery of R119.00 from the Little Falls Branch on 26/11/2024 - on the Order, they indicated that the delivery will be on the 28/11/2024. It is now the 29th November 17.01 and nothing has been delivered yet, I am not sure whether it is due to a lack of interest from Leroy Merlin side or whether the IDOITS they use as couriers are at fault. If you have such a huge store, why do you not have delivery vehicles? This will be the last time I order something through Leroy Merlin, they are not worth my time or effort. I sincerely hope I get my stuff soon.

Helpful (0)

Replies (2)

Leroy Merlin South Africa's replyOfficial

30 Nov 2024, 16:16

We're sorry for any frustration caused. Please provide us with your order number so we can assist you. Alternatively, please send us a message with your contact information and your order number

Leroy Merlin South Africa's reply30 Nov 2024, 16:16

Official

We're sorry for any frustration caused. Please provide us with your order number so we can assist you. Alternatively, please send us a message with your contact information and your order number

Sandra G's updateReviewer Update

06 Dec 2024, 09:34

Here we are again, being sorry for the fustration caused is one thing, which I accepted. However, I heard from the courier that Leroy Merlin only sent ONE awning to them for delivery, not two as purchased on the 26th November. Today, 06/12/2024 I heard nothing from either Lerory Merlin or the courier company. I do not know when a Branch Manager or someone higher up starts getting involved, but this service is absolutely pathetic, I dont know whether it is as a result of lack of training, no-care attitude, or if it is because I am white, something must be done about this Little Falls Branch.

Sandra G's update06 Dec 2024, 09:34

Reviewer Update