MH
Murray H
1 reviews | Active since Nov 2025
12 Nov 2025, 15:37
Bad service, bad communication.
I was promissed delivery of my bricks in 2 days. It's now 3:37pm. The builders have been sitting around all day. I've been on a call to LM for 10 minutes, on hold. After 10 minutes they cut me off. Won't use them again.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
12 Nov 2025, 16:51Hi Murray
We sincerely apologize for the delay in delivering your bricks and for the inconvenience caused to you and your builders. your feedback has been escalated to our delivery and customer service teams
to address the matter urgently and prevent a recurrence. Will Contact you shortly
Lesiah Masimong
We sincerely apologize for the delay in delivering your bricks and for the inconvenience caused to you and your builders. your feedback has been escalated to our delivery and customer service teams
to address the matter urgently and prevent a recurrence. Will Contact you shortly
Lesiah Masimong
Leroy Merlin South Africa's reply12 Nov 2025, 16:51
Official
Hi Murray
We sincerely apologize for the delay in delivering your bricks and for the inconvenience caused to you and your builders. your feedback has been escalated to our delivery and customer service teams
to address the matter urgently and prevent a recurrence. Will Contact you shortly
Lesiah Masimong
We sincerely apologize for the delay in delivering your bricks and for the inconvenience caused to you and your builders. your feedback has been escalated to our delivery and customer service teams
to address the matter urgently and prevent a recurrence. Will Contact you shortly
Lesiah Masimong
MH
Murray H's updateReviewer Update
14 Nov 2025, 09:14Nooone contacted me. The truck arrived late thursday afternoon after we were already closed. LM then delivered the cement bricks. The order is for clay bricks.. I placed the order on monday If I'm lucky we will be able to start work next week.
MH
Murray H's update14 Nov 2025, 09:14
Reviewer Update
Nooone contacted me. The truck arrived late thursday afternoon after we were already closed. LM then delivered the cement bricks. The order is for clay bricks.. I placed the order on monday If I'm lucky we will be able to start work next week.