DA
David A

1 reviews | Active since Aug 2024

30 Aug 2024, 07:56

bad service and worthless warrantee from Leroy Merlin

brought an inverter online, it failed after 7 months, I mailed them a number of times and it took long to get a reply, went into the return menu and my inverter wasn't listed so mailed again with the nature of the failure they wouldn't pick up my inverter send said I had to bring it in 90km, eventually after complaining I was told that the error from my inverter wasn't covered by the warrantee even though the failure occurred on a fine day without any external faults or grid problems, (everything was ok after bypassing the inverter) I was told I would have to return the inverter myself still and pay for any repairs. I would never buy from this company ever again

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply31 Aug 2024, 13:38
Official

Good day

 

Thank you for bringing this matter to our attention as your feedback is Important to us .

We would like to apologize for the inconvenience and frustration which this has caused you.

 

Thank You