NR
Ndivhuho R

1 reviews | Active since Sept 2018

08 Jul 2022, 15:36

Bad service and selling things they don't have online

I placed an order on Monday. The status was showing that my order will be delivered on Thursday. Today when i make a follow was told that someone went to the store and took my order and pay cash at teller. No one called me to inform me. Only today when i call to make a follow up that's when i'm being told. Status on their website it's showing that my order was delivered. I'm not happy

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Replies (4)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply11 Jul 2022, 08:53
Official
Hi Ndivhuho 

We will like to apologies for the experience you had with us . 

kindly note we are busy working on the issue and we will revert back to you.

Please expect a call from our Hello peter department. 

once again apologies .

Leroy Merlin South Africa
Leroy Merlin South Africa's reply14 Jul 2022, 07:40
Official
Hi Ndivhuho, 

We believe that your order has been delivered. Again, we do apologies for this inconvenience. 
NR
Ndivhuho R's update18 Jul 2022, 11:03
Reviewer Update
I have received the carped even though it wasn't the same colour. I'm happy the Management called me and resolved the matter.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Jul 2022, 11:10
Official
Hi Ndivhuho

Thank you for the update , we really appreciate it.

And once again we apologies for the inconvenience .

we hope to better serve you in the future.

Have a great day