Bad service and no product after payment

I have ordered online for delivery 10x SKU ***1 Mdf skirtings, and 1x SKU***1 *****s. I paid via Payflex and the payment went through. To my surprise there was no order on my online account. I queried this the same day with no response. I phoned the next day and still no response. I only received feedback on the 22nd May 2023 to state that there is no stock of the MDF skirtings. When I placed the order there was. My order was never placed by Leroy Merlin. When asked if there is something similar to the skirtings I ordered I was informed by Mpho Moahlodi that all the MDF skirtings has been discontinued. I checked this morning and at one of the branches there is MDF skirtings SKU***2. This is totally bad service Leroy Merlin!!!!!!!!!!