Bad Service!!!!!!!!!!!!

I purchased a braai set on the 11th of November 2022.It was for a pick up at the East Rand branch.Someone from the branch called and informed me the braai set would be available in 2 days so I should come then to pick it up.2 days later I received an email from Nosipho Masuku informing me that the set was no longer available and they would process a refund.Today is 3 January and I have still not received my refund!!!!!!!!!!!!!!!!