Bad service

I bought a LED Light for the kitchen on their online service and paid for the light with delivery fee they said i would receive the light in 10 working days. I bought it in June 2020 and its now September 2020 so its been taking them almost 3 month to just deliver this light. I have phoned the branch we I bought it a couple of times but they keep on either telling me some storry's that the courier company has delivered it already and it was sign for by someone the person who has signed for it i don't even know of such person and they said the courier company will phone me if they struggle to get the address so i'm still waiting on that phone call as well. If i phone your branch where i bought it from online they keep on putting the phone down in my ear. As a Regional Manager for a retail company i don't think Leroy Merlin's customers service is up to standard will not buy from them again will rather pay 2 the price at a different retail store and know that I will receive my stock on time. If you have a online service to provide delivery and as Leroy Merlin you and your employees can't sort a small order then rather leave the online services for retail company's that can provide.