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SharnAA(C) Cloete
1 reviews | Active since Oct 2015
17 Jan 2023, 11:56
Bad service
I ordered a generator end of December 2022 which I never used as I required a bigger generator. On 2 January I logged a return request. I paid for the couriers to collect my order on 3 January and emailed the proof of payment. Until today I am still waiting for the couriers to collect the generator so that I can receive my refund. Even with the delivery there were issues, only received order a week after the expected delivery date.
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
18 Jan 2023, 12:15Hi there Sharna, Please kindly accept our apology regarding the delay in collecting the order from you. We strive to make sure that we give our customers the best service. We shall further investigate on the matter and we will revert back to you to sort this matter out.
Leroy Merlin South Africa's reply18 Jan 2023, 12:15
Official
Hi there Sharna, Please kindly accept our apology regarding the delay in collecting the order from you. We strive to make sure that we give our customers the best service. We shall further investigate on the matter and we will revert back to you to sort this matter out.
Leroy Merlin South Africa's replyOfficial
18 Jan 2023, 14:42 Dear Sharna,
We sincerely apologize for any inconvenience you may have experienced due to the collection and the refund of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised that we are following up on this matter and you will be provided with feedback.
We sincerely apologize for any inconvenience you may have experienced due to the collection and the refund of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised that we are following up on this matter and you will be provided with feedback.
Leroy Merlin South Africa's reply18 Jan 2023, 14:42
Official
Dear Sharna,
We sincerely apologize for any inconvenience you may have experienced due to the collection and the refund of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised that we are following up on this matter and you will be provided with feedback.
We sincerely apologize for any inconvenience you may have experienced due to the collection and the refund of your order. At Leroy Merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please be advised that we are following up on this matter and you will be provided with feedback.
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SharnAA(C) Cloete's updateReviewer Update
26 Jan 2023, 23:40Generator was finally collected on 18 January. Until today, I am still waiting for my refund.
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SharnAA(C) Cloete's update26 Jan 2023, 23:40
Reviewer Update
Generator was finally collected on 18 January. Until today, I am still waiting for my refund.