Bad service

On the 28th of November 2021 I bought firedoor at Leroy Merlin Fourway where they indicated that the door it out of stock however they will order the door which will be delivered in 2 weeks time. Payment made refer to number 026964. It was purchase order outlined the dates as 08/12/2021and 11/12/2021, sales person who assisted me was B Sinoxolo. After two week the door was not delivered I made several follow up where in they indicated that the door will be delivered to the store on the 13th of January 2022 as suppliers are closed already, and the door will be delivered to me on the 17th of January 2022. Progress was never communicated to me unless I call them, then on the 18th January 2022 I called them and the told me that they are still making follow up with the supplier, After some 2 hours time the called me back indicating that they will refund me as the supplier is not willing to sell them one door.

I am not happy about their service as I was inconvenienced for almost two months waiting for the door and now I am told I will get a refund. I am unable to move in as it is requirement to instal firedoor prior issuance of Occupational certificate and already I am paying penalties due to the delays.

I feel like they are inconsiderate and do not take their clients serious, I once bought 5 doors from them during 2021 and the same story happened there they had refund me R10 000, 00, it shows that they are not taking their business serious and the inconvenience clients, they do not worth being recommended.