JL
Jaco L
1 reviews | Active since Mar 2014
28 Aug 2020, 12:39
Bad Service
I placed an order for building material on 03 August and after numerous calls, which Leroy Merlin never returned after speaking to them, I received the material on 26 August. 23 calendar and around 15+ business days later and there was still elements missing from the order. I have been trying for 3 days to see if I can get a refund for the missing items, and Leroy Merlin promised to phone me back(which never happened). I will not support this service from them again and will rather pay a bit more and the get same products in half the time from Builders Warehouse
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
28 Aug 2020, 16:45Hello Jaco, we are very sorry for the experience. We will be in contact with you about this. #va
Leroy Merlin South Africa's reply28 Aug 2020, 16:45
Official
Hello Jaco, we are very sorry for the experience. We will be in contact with you about this. #va
JL
Jaco L's updateReviewer Update
04 Sept 2020, 10:08Another week gone past without having a refund for the item that was not delivered. I suggest to other customers to avoid using this online services and shop somewhere else as the cost to follow up on the delivery and missing items out weight any savings with the cheaper price from Leroy Merlin.
JL
Jaco L's update04 Sept 2020, 10:08
Reviewer Update
Another week gone past without having a refund for the item that was not delivered. I suggest to other customers to avoid using this online services and shop somewhere else as the cost to follow up on the delivery and missing items out weight any savings with the cheaper price from Leroy Merlin.
Leroy Merlin South Africa's replyOfficial
04 Sept 2020, 11:01Hello Jaco, we have tried calling and eamil. We sent through an email again now, if you can please respo nd, it will help us to fast track the refund?
Leroy Merlin South Africa's reply04 Sept 2020, 11:01
Official
Hello Jaco, we have tried calling and eamil. We sent through an email again now, if you can please respo nd, it will help us to fast track the refund?
JL
Jaco L's updateReviewer Update
22 Sept 2020, 10:09Still waiting for my refund which I requested 2 weeks ago via the call center. Also did not receive any email communication as stated above, only emails to rate the products I bought.
JL
Jaco L's update22 Sept 2020, 10:09
Reviewer Update
Still waiting for my refund which I requested 2 weeks ago via the call center. Also did not receive any email communication as stated above, only emails to rate the products I bought.