Bad service

Good day, They get one star for their quick delivery of my online order. However, the product i ordered was faulty and i have logged a call to get it replaced. Up until now, i have not yet received any feedback from them regarding my faulty item except for the generic "we received your complaint" and with a reference number. Since then, 7 days ago, i have not been able to get in contact with anyone from Leroy Merlin. You can mail, call and talk to an automated system that does absolutely nothing, and even send a message via their facebook page....nothing. Their customer service is really non existent.