Bad serive

I would have like to give no stars....such pathetic service. I purchased 10 shelving in july. A week later I called about my order they said they didn't receive payment. I sent proof if payment kept calling emailing only to say they have no stock so they canceled my order. My sister went to buy some tiles and they had more than enough stock but they refuse to process my order denying stock available so I said pls just refund me. It's now 06/09/22 and still no refund. I have been calling holding on for long periods of time jumping from one person to another to get service and still no service. I emailed the manager and she sent an email once a few days ago she on the case but after that no reply. Not the manager so the staff are interested. They have a no damn care attitude.