SM
Stephen M
1 reviews | Active since Jul 2012
08 Feb 2024, 14:23
BAD REVIEW - LEROY MERLIN
I tried to purchase something online and utilise my 2 gift cards. I was told today in the Boksburg Branch that one can only use a gift card in store for purchases. Can someone tell me where this is stated on the Leroy Merlin Website and where does one lay a complaint as there is no option of laying a complaint when you phone *** and run through the menu. This is a poor show and obviously the Company is not interested in the customer.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
08 Feb 2024, 15:57Good day Stephen
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply08 Feb 2024, 15:57
Official
Good day Stephen
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
SM
Stephen M's updateReviewer Update
09 Feb 2024, 10:27THIS IS THE REPLY (BELOW) TO MY 1 STAR REVIEW YESTERDAY.
If this is Leroy Merlin Policy of their approach to the customer who keeps them open then I think should not be allowed to operate. They obviously want our money with minimum effort to keeping the customer happy whether its in store or online.
THIS IS REALLY A POOR SHOW ON THE PART OF LEROY MERLIN AND THE REPLY BELOW JUST SUMS UP THEIR ATTITUDE TO US AS A CUSTOMER.
| Khethiwe Bila (Leroy Merlin South Africa) Feb 8, 2024, 16:12 GMT+2 Good day Stephan
Thank you for reaching out to us on hallo peter, Thank you for bring this to our attention, please do note that we will be lookin into having this information on our website. Our website is currently designed in a way that it only reflects our policy as it is protocol and most information for self service convenience as all that is strictly found instore more details are giving instore, being other examples our wood cutting service charges, glass cutting, back orders and more. Please do revert back in case you need any further assistance and kindly rate my service.
If this is Leroy Merlin Policy of their approach to the customer who keeps them open then I think should not be allowed to operate. They obviously want our money with minimum effort to keeping the customer happy whether its in store or online.
THIS IS REALLY A POOR SHOW ON THE PART OF LEROY MERLIN AND THE REPLY BELOW JUST SUMS UP THEIR ATTITUDE TO US AS A CUSTOMER.
| Khethiwe Bila (Leroy Merlin South Africa) Feb 8, 2024, 16:12 GMT+2 Good day Stephan
Thank you for reaching out to us on hallo peter, Thank you for bring this to our attention, please do note that we will be lookin into having this information on our website. Our website is currently designed in a way that it only reflects our policy as it is protocol and most information for self service convenience as all that is strictly found instore more details are giving instore, being other examples our wood cutting service charges, glass cutting, back orders and more. Please do revert back in case you need any further assistance and kindly rate my service.
SM
Stephen M's update09 Feb 2024, 10:27
Reviewer Update
THIS IS THE REPLY (BELOW) TO MY 1 STAR REVIEW YESTERDAY.
If this is Leroy Merlin Policy of their approach to the customer who keeps them open then I think should not be allowed to operate. They obviously want our money with minimum effort to keeping the customer happy whether its in store or online.
THIS IS REALLY A POOR SHOW ON THE PART OF LEROY MERLIN AND THE REPLY BELOW JUST SUMS UP THEIR ATTITUDE TO US AS A CUSTOMER.
| Khethiwe Bila (Leroy Merlin South Africa) Feb 8, 2024, 16:12 GMT+2 Good day Stephan
Thank you for reaching out to us on hallo peter, Thank you for bring this to our attention, please do note that we will be lookin into having this information on our website. Our website is currently designed in a way that it only reflects our policy as it is protocol and most information for self service convenience as all that is strictly found instore more details are giving instore, being other examples our wood cutting service charges, glass cutting, back orders and more. Please do revert back in case you need any further assistance and kindly rate my service.
If this is Leroy Merlin Policy of their approach to the customer who keeps them open then I think should not be allowed to operate. They obviously want our money with minimum effort to keeping the customer happy whether its in store or online.
THIS IS REALLY A POOR SHOW ON THE PART OF LEROY MERLIN AND THE REPLY BELOW JUST SUMS UP THEIR ATTITUDE TO US AS A CUSTOMER.
| Khethiwe Bila (Leroy Merlin South Africa) Feb 8, 2024, 16:12 GMT+2 Good day Stephan
Thank you for reaching out to us on hallo peter, Thank you for bring this to our attention, please do note that we will be lookin into having this information on our website. Our website is currently designed in a way that it only reflects our policy as it is protocol and most information for self service convenience as all that is strictly found instore more details are giving instore, being other examples our wood cutting service charges, glass cutting, back orders and more. Please do revert back in case you need any further assistance and kindly rate my service.