1 reviews | Active since Apr 2015
BAD quality products with misleading information with exuberant prices.
I would not recommend anyone to buy Mirrors from Leroy merlin. Firstly , the cost is exuberant for a mirror glued to a piece of exceptionally heavy wood. None the less, i took 2 mirrors and proceeded to the fix and fasten section whereby i was assisted by leroy merlin personel and given heavy duty double sided tape to fasten the mirror. All instruction were followed the mirrors were glued and taped and not touched for 24 hours. Yesterday, a week later both mirrors went down and cracked tiles and broke bathroom cabinets. THE FAULT, nothing sticks to the back side of the mirror. The adhesive held up perfectly to the tile but not the mirror. Instructions on the mirror says the item may be secured with adhesive.
You have led to me incurring massive cost for now having to not only loose money on the mirrors, having to fix chipped tiles and replace 2 bathroom cabinets.
One would really expect more from someone like Leroy Merlin.
Hi there,
I trust you're well.
The matter has been escalated to the Department Manager Vusi and he has advised that this is tricky case due to the fact that it seems to be an installation problem rather than a product issue he further expressed that he shall give you a call or alternatively you may come to the store. It was a pleasure assisting you, For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.
Take care and best of luck. 💚️
Hi there,
I trust you're well.
The matter has been escalated to the Department Manager Vusi and he has advised that this is tricky case due to the fact that it seems to be an installation problem rather than a product issue he further expressed that he shall give you a call or alternatively you may come to the store. It was a pleasure assisting you, For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.
Take care and best of luck. 💚️
Hi there,
I trust you're well.
My apologies for the delayed response we have been experiencing a high number of calls and social media queries. I'm just following up did you mange to get assistance with the store/Department Manager as of yet?
I look forward to your response. Take care.
Hi there,
I trust you're well.
My apologies for the delayed response we have been experiencing a high number of calls and social media queries. I'm just following up did you mange to get assistance with the store/Department Manager as of yet?
I look forward to your response. Take care.
Hi there,
I trust you're well.
I would like to further extend my apologies for all the inconvenience we have cause you, I did my best in escalating the matter to the right people however they have advised that it might be an installation problem rather than a product issue. I wish you all the best and For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.
Take care.
Hi there,
I trust you're well.
I would like to further extend my apologies for all the inconvenience we have cause you, I did my best in escalating the matter to the right people however they have advised that it might be an installation problem rather than a product issue. I wish you all the best and For any further assistance please don't hesitate to contact us again and please do rate my service once you receive an email regarding your service satisfaction.
Take care.