pB
pierre B

1 reviews | Active since Jun 2020

21 Oct 2022, 09:25

Bad quality doors and aftersales service @ Leroy Merlin South Africa

We bought 9 of their 8 panel doors, which we recently installed. Once installed the panels started to move leaving gaps in the doors. I then contacted the head of department at Fourways but his response was not satisfactory. I then contacted head office via email and telephonic but NO RESPONSE!!!!Please refrain from buying anything from Leroy Merlin because their quality and aftersales service is not a match compared to Builders Warehouse or Chamberlains!!!!

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply21 Oct 2022, 09:58
Official

Hi Pierre, 

 

We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply19 Nov 2022, 14:09
Official

Hi Pierre, 

 

Kindly advise once this matter has been resolved with Moagi