Bad Products and even worse customer service

Leroy Merlin's customer care is unfriendly and not helpful. I asked for specifics on a product from their website as the details on the size of the product were not clear (it had three different sizes on the product). They assured me the size. When it was delivered, the size was not correct and didn't fit. I asked them to exchange it for a bigger product. They agreed and told me they would exchange and refund the difference.

I am still waiting a week later with no refund or exchange on the product.

No one ever phones you back. I need to take the initiative to follow up. This is the worst service I have ever received in my entire life.

Please do not order ANYTHING from them.