Bad online purchase and poor customer service

Well my saga continues. After complaining on Hello Peter I received a response from Leroy Merlins who let me know they would collect the poorly made gas stove on Friday 4 April 2025 between 10am and 3pm. Guess what, no one pitched after waiting all day and when I sent an email wanting to know why no one came to collect the stove I suddenly received and email with a waybill stating that I need to print it out for he couriers. Do they just presume that everyone owns a printer to print out waybills for the couriers? Well I don't own a printer and responded accordingly. And guess what? No response and I'm still stuck with the stove. Customer service - non-existant!