Bad online order service

I am incredibly upset and will never trade with Leroy Merlin again.

This morning I placed and paid for the an online order, then proceeded to make a call to the *** number listed on their website to confirm what time the order will be ready for collection. I was advised it will be ready by 14:30. This order was supposed to form part of a large order for a client of mine in the mining industry and was supposed to be dispatched today by 3pm. This did not happen because when I arrived at their Littlefalls branch to collect the shipment at 14:30 (I drove all the way from Alberton), it was not ready. After waiting for 15 minutes I was told it would take another 15 minutes. In an attempt not to disappoint my client, I rushed into their store to get the 6 items myself and to my shock and horror, they didn’t even have the right sizes available.

I then tried to call their *** number again and only came through on my 9th attempt. I spoke to a lady who said she will arrange the refund but that it will take 3 - 5 days to be paid. I refuse to wait 3 – 5 days for this refund as this whole incident was as a result of the *********** staff and inaccurate website of Leroy Merlin.