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Claire N
1 reviews | Active since Feb 2013
31 May 2020, 14:49
Bad online order customer service
I placed 2 online orders with Leroy Merlin. One on 2 May and the other on 12 May. The first order was only partially delivered. Nothing has happened on the other order. I’ve sent multiple mails to them, given them feedback on the feedback form and received zero response. Deliver or refund me. How hard is it to reply to customers!!
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Replies (3)0
Replies (3)
Leroy Merlin South Africa's replyOfficial
01 Jun 2020, 11:29Hello Claire, we are sorry for the experience. We will look into your orders and get back to you with a response from the team. #va
Leroy Merlin South Africa's reply01 Jun 2020, 11:29
Official
Hello Claire, we are sorry for the experience. We will look into your orders and get back to you with a response from the team. #va
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Claire N's updateReviewer Update
02 Jun 2020, 13:38I received both of my orders a few minutes ago. The drivers know nothing of social distancing and insist on getting signatures while standing a few cm away. This happened the last time I received a delivery from you too. It is sad that I need to resort to complaining on a public platform before getting feedback. It shouldn't need to come to this. Nonetheless, thank you for finally delivering.
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Claire N's update02 Jun 2020, 13:38
Reviewer Update
I received both of my orders a few minutes ago. The drivers know nothing of social distancing and insist on getting signatures while standing a few cm away. This happened the last time I received a delivery from you too. It is sad that I need to resort to complaining on a public platform before getting feedback. It shouldn't need to come to this. Nonetheless, thank you for finally delivering.
Leroy Merlin South Africa's replyOfficial
02 Jun 2020, 14:31COVID-19 has bee n the worst stress and negative impact on us - we are experiencing many delays from getting stock from suppliers. As for the drivers, we will discuss with our third party supplier to come back to the health measures, thank you for bringing this to our attention. It will also help for other customers. Have a good day. #va
Leroy Merlin South Africa's reply02 Jun 2020, 14:31
Official
COVID-19 has bee n the worst stress and negative impact on us - we are experiencing many delays from getting stock from suppliers. As for the drivers, we will discuss with our third party supplier to come back to the health measures, thank you for bringing this to our attention. It will also help for other customers. Have a good day. #va