Bad online infrastructure and customer service

Lovely in-store experience. Wonderful set-up and on most products about 10% cheaper.

However it’s impossible to place an online order that contains more than 10 items. Waisting about an hour trying to place an order, then several emails trying for their IT department to resolve the issue. Now one week later I am still waiting for them to get back to me with feedback that it’s resolved.

Meanwhile I reduced the items in the online order and bought all the smaller itme in the store. With a delivery date on Saturday, a phone call on Saturday to them with an apologyvand confirmation that it will be first thing on Monday morning. Still waiting on Monday evening.... I should have gone for the more expensive competitors with a well established customer service.

I might give it another shot in a year from now when they have been able to resolve all the start-up issues.