jB
johan B

1 reviews | Active since Jan 2016

06 Nov 2023, 17:59

Bad Management and poor Customer care

I will never again buy from this Company.I purchased 6 doors from their Little Falls branch on Thursday 2 November for urgent delivery before Monday 6 November. Said items were not delivered as promised resulting in my Contractor sitting around all day with no material. My Wife and I called their Customer care Centre 6 times during the day and each of the 6 persons we spoke to promised to call back with a solution and all 6 did not call back, including their Manager!!!!!

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply08 Nov 2023, 07:38
Official
  Good day Johan

Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.