jB
johan B
1 reviews | Active since Jan 2016
06 Nov 2023, 17:59
Bad Management and poor Customer care
I will never again buy from this Company.I purchased 6 doors from their Little Falls branch on Thursday 2 November for urgent delivery before Monday 6 November. Said items were not delivered as promised resulting in my Contractor sitting around all day with no material. My Wife and I called their Customer care Centre 6 times during the day and each of the 6 persons we spoke to promised to call back with a solution and all 6 did not call back, including their Manager!!!!!
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Replies (1)Leroy Merlin South Africa's replyOfficial
08 Nov 2023, 07:38 Good day Johan
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
Leroy Merlin South Africa's reply08 Nov 2023, 07:38
Official
Good day Johan
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We will be in contact soon.
