Bad experience with Leroy Merlin online purchase

I bought a Candy electric hob online from Leroy. After several follow ups with phone calls, it took two weeks to arrive at my house. I opened the box few minutes later only to realize it is broken. Ever since then it has been a pain to get Leroy to replace or refund me for the damaged good. I cannot count how many time I have been on the phone with Leroy before they agreed to come and collect the hob. In processing my refund, they say it is subject to the courier company collecting the damaged item. And l am here waiting for a courier company from Leroy that is never showing up. And my project is at a stand still. And now each time I call, someone answers and then drops the call.

I will never advise anyone to buy from Leroy online store. If you want to buy an item from Leroy and they don't have it in-store, save yourself some trouble and rather go somewhere else.