Bad experience with Leroy Merlin

Had a not-so-good experience with Leroy Merlin Little Falls this week, I spent a day and a half confirming an order and arranging for a courier to pick up the order with them. Then on the day, the courier company went to pick it up the driver was sent back twice and spoken to very rudely. At a stage I spoke to a lady from their online assistance to confirm that everything was right, She spoke to the Little Falls branch and confirmed to me that the driver was there and they were going to hand it over. Just to hear later it did not happen, A lady from Little Falls even phoned me via cell and spoke rudely to me as well as said the order was cancelled! I explained there was a second order and gave the order number - she put the phone down in my ear and sent the driver away. I had to call the JKJ branch in Joburg and plead with them to go back again - which they did! They can learn from JKJ Express what is client service!