Bad experience with Leroy Merlin

I bought a product online from Leroy Marlin, which was the only good experience. On the order information an ‘Arrives by’ date is given and one can view the ‘Track My Delivery.’ Two days prior to delivery I went to view Track My Delivery, no information was shown. One day prior to delivery I went again to view Track My Delivery, again no information was shown. I emailed ‘Online shopping and general store enquiries’ and an automatic reply came back that one would receive feedback within in 48 hours. Fortunately I received an email from customer service withing 8 hours, asking what my problem was about. I gave the order details and I was informed that I would receive my order one day after my scheduled arrive by date. When the order finally arrived, almost by close of business, one day later than the original delivery date, the product was damaged!

Now it’s my responsibility to return it to Leroy Marlin and sort out a problem I was not responsible for.