Bad delivery service , poor coomunication

Bad service

On November 10th, I placed an online order, however I never got a notification that my order was ready to be picked up. When I checked my profile, it said "order collected." I called the contact center and was told they couldn't reach the Little Falls branch. I got a text last night saying that my order was picked up by Courier, and another text this morning stating that my order was delivered. Now my question is: to whom and to which address because I choose in-store collection?