Bad delivery service Leroy Merlin

I am extremely disappointed with the poor delivery service received from the Leroy Merlin Alberton branch.

I purchased building material on Saturday, 8 May 2026, and was advised that delivery would take place either Monday or Tuesday the following week. The delivery of the building sand and stones went smoothly, and that delivery team was cooperative and assisted in placing the material exactly where we had requested.

However, the experience with the team delivering the bricks and cement was completely unacceptable. Due to the heavy load, the truck struggled to enter my driveway from the road. We then suggested a practical solution: offload 2 pallets of bricks temporarily, enter with the remaining load, and collect the 2 pallets afterwards. The distance from where they left the pallets to my gate is approximately 100m, as my property is located behind other properties and access is through a long driveway.

After completing the delivery inside the yard, the delivery team refused to bring in the remaining 2 pallets of bricks, claiming that another team delivering the outstanding materials would bring them into the yard later. To date, nobody has returned, and the bricks left outside are now being ******.

What is even more concerning is that I have repeatedly contacted the store and spoken to managers, yet no action has been taken despite the fact that I paid for delivery. Additionally, the delivery team did not provide any delivery note, and we therefore never signed for the delivery.

This level of service is unacceptable. Customers should not have to chase after a service they already paid for, especially when the negligence results in losses due to theft. I expect urgent intervention from Leroy Merlin Alberton to resolve this matter.