kK
kgabomabobo K

1 reviews | Active since Jun 2016

17 Jul 2021, 10:23

Bad delivery service

I ordered a door from leroy merlin, and everything was fine until the delivery day. So on their confirmation email they said delivery will take place 3-5days the following day while at work I saw several missed calls and when I called the number, I found out it was the delivery guy saying he was at my gate about an hour ago,and after blaming me for not answering phone, he said I should expect delivery the following day.

My problem is firstly why rock at the house without notifying me that I should expect my delivery earlier than communicated so that I can make arrangements for someone to be home if I am not there.

Secondly when I called the delivery guy the following day he did not take my 1st 3 calls eventually a woman answered the phone. I asked what time should I expect my delivery she said the guy does not work on Saturdays, which surprised me because he promised I will be getting my delivery on that Saturday.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply18 Jul 2021, 09:28
Official
Hey Kgabo,

We trust that you are well

We are so sorry to hear about that experience, we'll continue to follow up on this and we'll revert back with feedback 
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Jul 2021, 13:41
Official
Hey Kgabo,

We are trust that you are well

We are glad to hear that you have received your order, we do still apologize for the inconvenience. We appreciate your patience with us and letting us rectify this. We really hope that you continue shopping with us and being part of our family 

Do enjoy the rest of your day