Bad customerservice

I still have not received delivery for an online order place way back on August 29. My second order was also cancelled by them but no refund made. I did heard from The Online Department manager SIBONGILE NXUMA, that was more than two weeks ago nothing came to fruition to date. She basically **** to me and dissappear. LeroyMerlin isn't responding to my queries anymore. They have more than R5700 of my money in their account but I have received nothing from them. I have been treated appallingly by LeroyMerlin they simply don't care.