WG
WALTER G
1 reviews | Active since Nov 2017
17 Aug 2022, 11:36
Bad customer service -Leroy Merlin South Africa
Bad customer service, I ordered stock from them nearly a month back. When I complained they said they are waiting for stock. How do you advertise stock online if you do not have stock on hand. A lady called me said they will process my order and later send the rest when they get the stock. She will transfer my order to the other branch that have the stock and my order will be delivered Tuesday the 16th August 2022. It seems I am moved back into the line as this is a new order at the other branch. Why make promises you cant keep. Totally un excepted and unprofessional. This is seeds for planting season that I am waiting for for nearly a month now.
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Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
17 Aug 2022, 12:18Hi there Walter,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
Leroy Merlin South Africa's reply17 Aug 2022, 12:18
Official
Hi there Walter,
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
I trust you're well and thank you for your review.
We sincerely apologize for the inconvenience that we have caused you, we are currently investigating the matter and we shall revert to you shortly.
Take care.
WG
WALTER G's updateReviewer Update
20 Aug 2022, 10:22Thank you for your reply, I just want to find out how long will this investigation take ?
From the 17th to now, there was no communication regarding this long lost order.
Will it take another month to sort out?
It seems to be better to rather buy seeds from another company as you are clearly not capable of keeping to deliveries schedules nor to keep to your word.
From the 17th to now, there was no communication regarding this long lost order.
Will it take another month to sort out?
It seems to be better to rather buy seeds from another company as you are clearly not capable of keeping to deliveries schedules nor to keep to your word.
WG
WALTER G's update20 Aug 2022, 10:22
Reviewer Update
Thank you for your reply, I just want to find out how long will this investigation take ?
From the 17th to now, there was no communication regarding this long lost order.
Will it take another month to sort out?
It seems to be better to rather buy seeds from another company as you are clearly not capable of keeping to deliveries schedules nor to keep to your word.
From the 17th to now, there was no communication regarding this long lost order.
Will it take another month to sort out?
It seems to be better to rather buy seeds from another company as you are clearly not capable of keeping to deliveries schedules nor to keep to your word.
WG
WALTER G's updateReviewer Update
25 Aug 2022, 10:13Another 5days down the line, still no feedback, no communication nothing.
How can this company be allowed to operate in SA, we must all take it up with CIPC to block this company from doing online trading, or any trading for that matter as this seems to be a ripoff.
No customer service, no contact number to call as the number they provide does not exist.
The public must be warned against people like this.
How can this company be allowed to operate in SA, we must all take it up with CIPC to block this company from doing online trading, or any trading for that matter as this seems to be a ripoff.
No customer service, no contact number to call as the number they provide does not exist.
The public must be warned against people like this.
WG
WALTER G's update25 Aug 2022, 10:13
Reviewer Update
Another 5days down the line, still no feedback, no communication nothing.
How can this company be allowed to operate in SA, we must all take it up with CIPC to block this company from doing online trading, or any trading for that matter as this seems to be a ripoff.
No customer service, no contact number to call as the number they provide does not exist.
The public must be warned against people like this.
How can this company be allowed to operate in SA, we must all take it up with CIPC to block this company from doing online trading, or any trading for that matter as this seems to be a ripoff.
No customer service, no contact number to call as the number they provide does not exist.
The public must be warned against people like this.
WG
WALTER G's updateReviewer Update
26 Aug 2022, 19:34Good Day Phakamisa
Just as I lost hope in Leroy Merlin a light came through.
Thank you, appreciate your time and effort to resolve this matter.
Hopefully this will be sorted soon.
Hopefully this will be sorted soon.
WG
WALTER G's update26 Aug 2022, 19:34
Reviewer Update
Good Day Phakamisa
Just as I lost hope in Leroy Merlin a light came through.
Thank you, appreciate your time and effort to resolve this matter.
Hopefully this will be sorted soon.
Hopefully this will be sorted soon.
Leroy Merlin South Africa's replyOfficial
29 Aug 2022, 10:59Hi there Walter,
We shall escalate your praises to Phakamisa, we have also sent out communication to our supply chain team for them to advise on the ETA of delivering what we have and if the refund request has been actioned and we shall revert you you shortly.
Take care.
We shall escalate your praises to Phakamisa, we have also sent out communication to our supply chain team for them to advise on the ETA of delivering what we have and if the refund request has been actioned and we shall revert you you shortly.
Take care.
Leroy Merlin South Africa's reply29 Aug 2022, 10:59
Official
Hi there Walter,
We shall escalate your praises to Phakamisa, we have also sent out communication to our supply chain team for them to advise on the ETA of delivering what we have and if the refund request has been actioned and we shall revert you you shortly.
Take care.
We shall escalate your praises to Phakamisa, we have also sent out communication to our supply chain team for them to advise on the ETA of delivering what we have and if the refund request has been actioned and we shall revert you you shortly.
Take care.