Bad customer service - LEROY MERLIN ONLINE PURCHASES

I purchased a product online from Leroy Merlin, no matter how much they try to sugar-coat that their online purchases are not aligned to their in-store purchases.....The FACT will remain the ultimate brand is LEROY MERLIN.

My simple advice is if you want a "a nightmare, headache and frustration in a package" purchase from LEROY MERLIN online, and happen to have a query or need a return for refund or exchange on the product. You will be send from pillar to post. Their customer service is so bad, they hardly answer their calls, they hardly respond to emails, I even went to my nearest LEROY MERLIN store they did not assist with anything. Whereas you would expect that they should have assisted me regardless that I bought the product online or from a different store. They did as "little as possible" to my matter. Right now I am sitting with a product which I am not satisfied with and they are sitting with my funds which cannot be refunded until they collect the product and it is close to 2 weeks now.

Never again will I be a customer to them, their reputation is so bad and weighing down on their brand :-(