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Pumla B

1 reviews | Active since Nov 2018

09 Apr 2024, 11:41

Bad customer service from Leroy Merlin

I've been trying for a whole week to return a product that doesnt work. calling and emailing gets me nowhere. they simply refuse to address the matter. meantime, they are sitting with my money, i can't use it to get a better product elsewhere

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply09 Apr 2024, 19:35
Official

Good day Pumla 

 

Thank you for reaching out to us.

 

Kindly accept my unfeigned apologies on behalf of the company, We hope this has not deterred you from patronizing Leroy merlin, We are working on your query and will keep you updated on ticket request 883956. 

 

PB
Pumla B's update09 Apr 2024, 20:30
Reviewer Update
As it is, I’m waiting for a quick resolution.
PB
Pumla B's update12 Apr 2024, 08:05
Reviewer Update
they sent someone to collect the product, without warning, the driver couldn't get hold of me but had said he will come back that same afternoon (two days ago). i responded to their email to tell them this, but i haven't heard from them. this is really so disappointing. no one opens the door for people that are not expected, it not safe. the least they can do is inform me in time, like everyone does