YM
Yolande M
1 reviews | Active since Jul 2018
14 May 2025, 18:48
Bad customer service
Hello Peter,
I would like to complain about the company Leroy Merlin. Our business placed an online order on 25 April 2025. Thobani Magudulela phoned to tell us they short some of the hinges ordered. I said he must cancel the order and refund us. I send an email, phoned and talked to Dulcie, still waiting for a reply. Today Lerato send an email to say the money was refunded on 27 April 2025, but it was not paid into our account. It is a hell of a struggle to get R1000 back from this company!
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Leroy Merlin South Africa's replyOfficial
15 May 2025, 08:22Hi Yolande
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the finance department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the finance department on your refund and will be in contact with you soonest.
Leroy Merlin South Africa's reply15 May 2025, 08:22
Official
Hi Yolande
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the finance department on your refund and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the finance department on your refund and will be in contact with you soonest.