Bad customer service and all round unreliable

I've had nothing but bad experiences all round with Leroy Merlin.

A couple months ago I ordered two desk lamps from their website, the one could not be assembled as the parts did not physically fit together. I tried to return the defective item and was told that I would need to pay for the courier service to do so. To their credit, after much back and forth they eventually agreed to schedule and pay for a courier themselves. I did ultimately get my money back but spent almost the same as the cost of the item on the phone bill arising from trying to arrange the return.

My second experience has so far been even worse, and is not even finalised as yet. I ordered some shelves which I need fairly urgently and paid an almost R500 shipping fee for 3 to 5 business day delivery. Yesterday was day 5, and order still shows as pending collection. I have just been told (after being on hold for a total of 30 mins +) that they are still trying to ascertain if they have stock of the item that I have bought. They cannot give me even an estimate of a delivery date as they don't know if the item is in stock. What they have told me is that "long range" (JHB to CPT) delivery actually takes 7 to 10 working days, which is stated nowhere during the checkout process on the website. I am now waiting to find out if there is stock, when I might be able to receive it

Any which way this pans out, I'll certainly not be doing business with this company again.